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REFUND POLICY

REFUND POLICY 

1. General Information

This Refund Policy applies to purchases made through the Eus.K Official Website (hereinafter referred to as "the Website"). By placing an order, you agree to the terms outlined in this policy.

2. Eligibility for Refunds & Returns

We accept returns and refunds under the following conditions:

  • Items must be unused, unwashed, and in their original condition with all tags attached.

  • Requests for returns must be made within 2 days of receiving the item.

  • Refunds are only applicable for damaged, defective, or incorrect items received due to our error.

The following items are not eligible for refunds or returns:

  • Items purchased on sale or as part of a limited edition release.

  • Personalized or custom-made items.

  • Digital goods (if applicable).

  • Items returned beyond the eligible return period.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact us at [your contact email] within 14 days of receiving your order.

  2. Provide your order number, a description of the issue, and photos of the item (if damaged or defective).

  3. If your request is approved, we will provide return instructions.

  4. Once the returned item is received and inspected, we will issue a refund to your original payment method within 7 business days.

4. Exchange Policy

  • We do not offer direct exchanges.

  • If you need a different size or style, please return the original item (if eligible) and place a new order.

5. Shipping Costs for Returns

  • For defective, damaged, or incorrect items, return shipping costs will be covered by us.

  • For all other returns, customers are responsible for the return shipping fee.

  • We do not accept cash-on-delivery (COD) returns.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

  • Contact your bank or credit card provider, as processing times may vary.

  • If your refund has not been received after 2 business days, please contact us.

7. Contact Information

For refund-related inquiries, please contact:

 Email: info@usecase.jp

8. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of Japan. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the court governing the operator’s location.

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